TERMS AND CONDITIONS

CANCELLATION POLICY:
PLEASE CHECK BELOW IN PROPERTY CANCELLATIONS TO WHICH ONE YOU HAVE PURCHASED

Strict no party policy.

Group Bookings:
Please note for bookings of more than 3 rooms, different policies and procedures apply. You must contact the office in advance to discuss this.

Penthouse Bookings:

Our luxury penthouse has a strict no party policy and has a bond of $1000 (during low season, $2000 during holiday seasons) applicable. We advise you to contact the office if you have questions about a stay in this apartment.

Visa Mastercard and Union Pay accepted.

American Express also accepted with a 3.3% surcharge.

Please note, that while we endeavour to meet your requests, they are not guaranteed. We do not guarantee a specific room or floor, only a room type (ie. if you book a superior room, you are guaranteed a superior room).

Please don’t hesitate to get in touch if you have any questions, concerns or would like to make a booking:

Stay safe and keep washing those hands

Note: All apartments are individually owned so some furnishings may vary between apartments. Room level and design is subject to availability and will vary.

Property Cancellation Policy

CANCELLATION POLICY: PLEASE CHECK WHICH ONE YOU HAVE PURCHASED

Policy One

The guest will be charged a prepayment of the total price of the reservation in the 14 days before arrival, if this payment is declined at that time, your apartment may be re-booked to another party seeking accommodation for that period. If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund

SCHOOL HOLIDAYS: Full payment of your accommodation will be taken 30 days prior to arrival, if this payment is declined at that time, your apartment may be re-booked to another party seeking accommodation at that time. If the booking is cancelled less than 30 days prior to the planned arrival date, there will be no refund.

Mid High & School Holidays
19th Sept – 11th Oct 25
12th Dec 25 – 27th Jan 26
3rd April 26 – 18th April 26  
26th Jun 26 – 18th July 26
18th Sept 26 – 10th Oct 26  
11th Dec 26 –  26th Jan 27

– Please note that there is a strict no refund or cancellation policy available during the school holiday periods.

Policy Two
The Pay NOW and Save offer is non-refundable, please be aware that no changes or cancellations are possible. This rate is prepaid and your credit card will be charged in full at the time of booking.

Third party bookings

Third parties are required to follow the cancellation policy set out above. If you booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification, cancellation or credit voucher applicable to your booking.

If the guest doesn’t show up they will be charged the total price of the reservation..

The guest will be charged a prepayment of the total price of the reservation in the 14 days before arrival, For Mid & High Season the total price of the reservation 30 days before arrival.

Mid High & School Holidays
19th Sept – 11th Oct 25
12th Dec 25 – 27th Jan 26
3rd April 26 – 18th April 26  
26th Jun 26 – 18th July 26
18th Sept 26 – 10th Oct 26  
11th Dec 26 –  26th Jan 27

It may take up to 7 business days from the date of cancellation for eligible refunds to be processed.

Please don’t hesitate to get in touch if you have any questions, concerns or would like to make a booking:

Stay safe, remember to social distance, and keep washing those hands.