GEMINI COURT

TERMS AND CONDITIONS

CANCELLATION POLICY: PLEASE CHECK BELOW IN PROPERTY CANCELLATIONS TO WHICH ONE YOU HAVE PURCHASED

Strict no party policy.

Group Bookings:
Please note for bookings of more than 3 rooms, different policies and procedures apply. You must contact the office in advance to discuss this.

Penthouse Bookings:

Our luxury penthouse has a strict no party policy and has a bond of $1000 (during low season, $2000 during holiday seasons) applicable. We advise you to contact the office if you have questions about a stay in this apartment.

Visa Mastercard and Union Pay accepted.

American Express also accepted with a 3.3% surcharge.

Please note, that while we endeavour to meet your requests, they are not guaranteed. We do not guarantee a specific room or floor, only a room type (ie. if you book a superior room, you are guaranteed a superior room).

Please don’t hesitate to get in touch if you have any questions, concerns or would like to make a booking:

Stay safe and keep washing those hands

Note: All apartments are individually owned so some furnishings may vary between apartments.

Property Cancellation Policy

CANCELLATION POLICY: PLEASE CHECK WHICH ONE YOU HAVE PURCHASED

Policy One

The guest will be charged a prepayment of the total price of the reservation in the 14 days before arrival, if this payment is declined at that time, your apartment may be re-booked to another party seeking accommodation for that period. If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund

SCHOOL HOLIDAYS: Full payment of your accommodation will be taken 30 days prior to arrival, if this payment is declined at that time, your apartment may be re-booked to another party seeking accommodation at that time. If the booking is cancelled less than 30 days prior to the planned arrival date, there will be no refund.

Mid High & School Holidays
2nd April – 26th April 21
26th June – 10th July 21
17th Sept – 3rd Oct 21
10th Dec 21 – 26th Jan 22
1st April 22 – 18th April 22

– Please note that there is a strict no refund or cancellation policy available during the school holiday periods.

Policy Two
The Pay NOW and Save offer is non-refundable, please be aware that no changes or cancellations are possible. This rate is prepaid and your credit card will be charged in full at the time of booking.

Corona Virus COVID-19 Cancelation Policy

COVID – 19 Cancellation policy from now to 15th December 21, (This for any future bookings made in our system prior to this date. This will be reviewed depending on the border closures).

Booked a flexible rate direct with Gemini Court?
The actual guest that booked a fully refundable rate may cancel or modify their reservations without penalties free of charge until 2 days before arrival.

The guest will be charged the total price of the reservation if they cancel in the 2 days before arrival, your apartment may be re-booked to another party seeking accommodation at that time, if your payment is declined.

If the guest doesn’t show up they will be charged the total price of the reservation.

The guest will be charged a prepayment of the total price of the reservation in the 14 days before arrival, For Mid & High Season the total price of the reservation 30 days before arrival.

Mid High & School Holidays
2nd April – 26th April 21
26th June – 10th July 21
17th Sept – 3rd Oct 21
10th Dec 21 – 26th Jan 22
1st April 22 – 18th April 22

om the date of cancellation for the refund to be processed. 

Third party bookings
Third parties are required to follow the cancellation policy set out above. If you booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification, cancellation or credit voucher applicable to your booking.

We recommend that all travellers review guidance from the Queensland Government travel advice: – see attached link https://www.covid19.qld.gov.au/government-actions/roadmap-to-easing-queenslands-restrictions

Please don’t hesitate to get in touch if you have any questions, concerns or would like to make a booking:

Stay safe, remember to social distance, and keep washing those hands.