Corona Virus COVID-19 cancelation policy

COVID – 19 Cancellation policy from now to 15th December 20, (This for any future bookings made in our system prior to this date. This will be reviewed depending on the border closures)

Booked a flexible rate direct with Gemini Court?
The actual guest that booked a fully refundable rate may cancel or modify their reservations without penalties free of charge until 2 days before arrival.

The guest will be charged the total price of the reservation if they cancel in the 2 days before arrival, your apartment may be re-booked to another party seeking accommodation at that time.

If the guest doesn’t show up they will be charged the total price of the reservation.

The guest will be charged a prepayment of the total price of the reservation in the 14 days before arrival and for Mid & High Season the total price of the reservation 30 days before arrival.

Mid High & School Holidays
19th Sept - 11th Oct 2020
12th Dec 20 - 26th Jan 21
2nd April - 26th April 21
26th June - 10th July 21
17th Sept - 3rd Oct 21

Booked a non-flexible (Pay NOW and Save offer) directly with Gemini Court Holiday Apartments and need to cancel due to the COVID-19 Health Restrictions?
Guests who planned to stay prior to and inclusive of 15th December 20 may modify their reservation (if due to COVID-19 Health restrictions proof maybe required) for a later date without any modification fees (subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the booking value for use at a future date or forfeit the payment. We want to assure you that we operate under the COVID safe health guidelines

To modify the dates of your stay, please contact us directly.

Note: Guests requesting a refund of any kind (i.e. refund on card or credit voucher) should be aware that it may take up to 30 days from the date of cancellation for the refund to be processed. 

Third party bookings
Third parties are required to follow the cancellation policy set out above. If you booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification, cancellation or credit voucher applicable to your booking.

We recommend that all travellers review guidance from the Queensland Government travel advice: - see attached link https://www.covid19.qld.gov.au/government-actions/roadmap-to-easing-queenslands-restrictions

Please don’t hesitate to get in touch if you have any questions, concerns or would like to make a booking:

Stay safe, remember to social distance and keep washing those hands